Here are a few quick troubleshooting steps you can try before you contacting our support teams:
Check the power cable and Ethernet cable are both firmly connected to your router
Check the network status in the Eero app
Restart your router by unplugging the power cable, waiting 30 seconds, and plugging it back in – it may take a few minutes to restart
If it’s still not working, contact us and we’ll do our best to resolve the issue remotely. We will organise getting a new router out to you as soon as possible.