All Articles
Account & Billing
- Can I nominate someone to manage my account on my behalf?
- My direct debit was unsuccessful. What do I do?
- When will I get my first bill?
- What payment options do I have?
- How and when will I be billed?
- Will I receive a paper bill?
- What if I need to cancel?
- How do I move my broadband service to a new address?
- Where can I view my bill?
- What happens at the end of my contract?
- How do I manage my account?
- How should I leave things when I move?
- Will you increase my price mid-contract?
- How many handsets can I use?
Installation
- Guide to Installation - What happens on install day?
- What is YouMesh, and how much does it cost?
- Can I choose where the socket will be?
- What if Ive moved into a home with You already installed?
- How to switch to You from Virgin?
- How to switch to You from BT?
- How to switch to You from SKY?
- How to switch to You from TalkTalk?
- How long does installation take?
- I already have a router, can I use the same one when I join You?
- How do I book my installation?
- When will You be available at my address?
Phone Service
- Can I keep my existing home phone number?
- What are the YouPhone calling charges?
- What is included in my YouPhone package?
- How many handsets can I use?
- Can I use a phone service from another provider?
- Do you have any line rental add-ons?
- Can I use my existing home phone hardware with YouPhone?
- Will YouPhone work through a power outage?
Technical Support
- How do I set up my Eero Router?
- The difference between wired and Wi-Fi connection?
- Do you support IPv6 in your network?
- Sky Download issues - DNS
- FireStick Troubleshooting
- SKY Q Troubleshooting
- How can I run a speed test on my network?
- How do I download the Eero app?
- How Can I Identify New Devices on My Network? (Eero Router Only)
- How do I block unwanted devices on my network? (Eero Router Only)
- Will I get the download speed you advertise?
- Can I run a server from my home?
- What do I do if my router is faulty?
- Can I set up a guest or public Wi-Fi network?
- How do I change the Wi-Fi name and password on my router?
- What should I do if I experience slow speeds?
- Why does my IP address change?
- How do I use WPS to connect a device to my router?
- What are the You daily line checks?
- How many static IP addresses can I have?
- How do I set up port forwarding?
- Do you offer parental control tools?
- How do I test my broadband speed?
- Do you throttle speeds?
- How many devices can I connect at any time?
- Where can I find the YouFibre router manual?
- Are there any data caps on my internet connection?