Set up

Before you start check you have:

• A mobile device or tablet with iOS version 12.0 or above, or, Android OS version 7.0 or above

• A data connection on the device or tablet (If you don't, here’s the workaround)

• At least one 1st or 2nd-generation eero, an eero 6, or an eero Pro 6 (the beacon and eero 6 extender cannot be used to start a network but can be added to an existing one)

• YouFibre broadband installed in your home

• Cable or DSL modem (if required)*

STEP 1: Download the eero app for iOS or Android

STEP 2: Create an eero account or log In with your Amazon Account

STEP 3: Follow the steps in the eero app to set up your eero Gateway. Or see below.

Your Gateway is the primary eero device which you use to establish your network.

Get tips here on where to place your eero for the best broadband experience.

How to change the Wi-Fi name and password

• Open the eero app

• Open the menu, tap Network Settings

• Tap Network Name and you’ll be able to edit it here

• Tap Network Password and you’ll be able to edit that too.

How to set up a guest Wi-Fi network

You can set up a guest Wi-Fi network in the eero app:

• Open the eero app

• Tap Settings (bottom right corner)

• From the menu, tap on Guest Access

• Toggle Enable to On

It will automatically add Guest to the end of your current network name and will generate a password. You can change these to whatever you’d like.

To share your guest Wi-Fi so visitors can join:

• Give your guests the network name and password, or

• Tap Share guest network to send the details by SMS, email, or Slack, or

• Your guests can scan your unique QR code.

Managing the devices on your Wi-Fi with the eero app

To be notified when a new device connects to your Wi-Fi you can enable push notifications.

• Open the eero app

• Tap Settings (bottom right corner)

• Tap on Notifications

• Toggle the New Devices button On

This works for app version 2.23.2 upwards.

If you notice a device that shouldn’t be on your Wi-Fi you can block it.

• Open the eero app

• All connected devices can be seen on the Home screen or the Connected Devices page

• You should see a list of all connected and recently connected devices

• Connected devices are indicated with a blue dot - tap on the device you want to block

• Select Block From Network at the bottom of the page

Blocked devices will appear in a new list at the bottom of the home screen. Tap a device to remove it from the block list.

Troubleshooting

Here are some things you can try if you’re having issues connecting devices to your eero router:

• Check the power cable and Ethernet cable are both firmly connected

• Check the network status in the eero app

• Restart your router - unplug it for 30 seconds, and give it a few seconds to restart

If that doesn't help, our support team can take a look at things remotely for you, or arrange for one of our engineers to visit you.

Log in to My Account to chat to the team.