If you’ve found some problems connecting your Sky mini box with your eero to get multi-screen to work around your house here are some tips to help.
Connection Issue
You may see this message after a system update or after the boxes have been in eco-mode:
‘’It looks like you do not have an internet connection right now. If you’re already set-up we’ll keep trying to connect’’
To reconnect:
Switch off the Sky boxes at the plug
Switch the main Sky Q box back on again
Switch on the other box/es
That should get things back online.
If not, you can try to reconnect Sky Q to your eero Wi-Fi:
Press Home on your Sky Q remote
Go to Settings followed by Setup
Select Network and then select Reset
Wait for the Sky Q box to check the network, then select Confirm
Once it's complete choose Connect to Wi-Fi from another broadband provider
Select your Wi-Fi network (SSID)
Enter your Wi-Fi Password
Select Confirm
You can also disable Eco Mode to stop the Sky Q boxes going to sleep and losing Wi-Fi connection:
Press the Home button on your Sky Q remote
Navigate to the Settings menu
Select Preferences
Set Standby mode to None
You could also disable 2.4Ghz Wi-Fi on Mini Boxes to reduce Wi-Fi interference.
This forces your Sky Q mini boxes to connect using the 5GHz Wi-Fi which can help maintain
a stable connection:
Press the Home button on your Sky Q remote
Scroll down to Settings. Don’t press Select
Using the numbers on the remote enter 001
Press Select to display the engineer menu
From the Networks tab select 2.4GHz Wireless and change to off
Press Confirm
Press the Home button on the remote to exit menu
Use an Ethernet cable to connect your Sky Q box (main box only, not mini’s)
Connecting your main Sky Q box to your eero device with an ethernet cable will help
maintain a stable connection for your Sky Q box. It might not be an option for you depending on the location of our eero, but will be the best solution to connection problems.
You can then disable the Sky hotspot and reduce the amount of Wi-Fi interference in the property.
Press the Home button on your Sky Q remote
Scroll down to Settings. Don’t press Select
Using the numbers on the remote enter 001
Press Select to display the engineer menu
From the Networks tab select 2.4GHz; 5GHz Wireless and change to Off
Press the Home button on the remote to exit menu
WPS Option 1
You can also try to connect the main Sky Q box to the 2.4GHz frequency, and connect the mini Sky Q boxes to the 5GHz frequency.
You’ll first need to disable 5GHz in the eero app so you can connect the main box:
Log into the eero app
Select Settings at the bottom of the home screen
Select Troubleshooting from the bottom of the settings screen
Select My device won’t connect
Select Temporarily pause 5 GHz to hide 5GHz for 15 minutes - this is because the main Sky Q box connects to the internet on the 2.4 GHz and uses the 5GHz to connect the mini Sky Q box/es.
On all the mini Sky Q boxes you’ll need to disable 2.4GHz and connect to the main Sky Q box using the Sky Q WPS button.
This will ensure the mini Sky Q box/es are connected only on the 5GHz frequency.
WPS Option 2
If you have a Sky Broadband Booster or a Sky Q Booster you can connect your Sky Q box to them using the WPS feature.
You’ll need to connect the main Sky Q box to your Wi-Fi, or with an Ethernet cable to your eero.
Now we can connect the sky booster to the customer's Sky Q using the WPS feature. Make
sure the booster is within range of the main Sky Q box and do the following,
1. Wait until the power and wireless lights turn green.
2. Hold the WPS button on your Main Sky Q for 3 seconds until it flashes amber.
Then hold the WPS button on your Sky booster for 3 seconds until it flashes
amber - You'll need to do it within 2 minutes.
3. After a few minutes, the connected light will turn green. You're all set up.
Once the WPS lights go off you can then repeat the process to connect Sky mini to Sky
booster. You also have the option to hardwire the Sky mini to the Sky booster.
