To resolve a problem with downloading on your Sky device:

1. Press the ‘Home’ button on your Sky remote

2. In the left-hand menu scroll to and select ‘Settings’

3. Select ‘Network connection’

4. Select ‘Network setup’

5. Click on ‘Edit’

6. Select DNS server from this list (IP address, Subnet mask, Router, DNS server)

7. Make a note, or take a photo of the current settings, e.g. 192.168.1.254 (which is the hub address not a DNS server)

8. Change the setting to 1.1.1.19 and ‘Confirm’

9. Turn the power to the Sky box off at the plug socket and wait 30 seconds

10. Turn the power to the Sky box back on

Your downloads should start working now.

If you’re still experiencing the problem, try the steps again in case the changes didn’t save correctly.

If it’s still not resolved, you can try using a different DNS server.

Instead of 1.1.1.1, you can use any one of these servers (these have all been tried and tested by our super tech team):

Google (Public DNS)

8.8.4.4

8.8.8.8

Cloudflare DNS (Public DNS)

1.1.1.1

1.0.0.1

Still having problems? If the issue is only with your Sky box, and you’re not experiencing any other issues, we recommend contacting them for help.