Testing your broadband speed

If you have any of our routers; YouFibre Hub, Hub Pro, Arris, Asus, Icotera, or TP-Link router, testing your speed works the same way: connect the device you want to test, wired or wireless, and run a test through Ookla's speed test.

You can also download the Ookla app for your device. Make sure you select the YouFibre speedtest server, before proceeding with the test. If the server is not on YouFibre, select “Change Server” and search YouFibre, select the server closest to you, then tap GO.

For the most accurate result

• Use a wired connection: Connect your device directly to the router with an Ethernet cable, Wi-Fi results aren't reliable for troubleshooting.

• Use a laptop or desktop: Consoles and mobile devices may not show your device's full speed capability.

• Plug your laptop in: Battery saver mode can limit performance; make sure it's charging while you test.

• Disconnect other devices first: Run your initial test, then disconnect everything else and test again on just the one device.

• Test more than one device if you can: This helps show whether an issue affects everything, or just one device.

We recommend using a CAT5e cable or above to hard-wire devices like PCs, laptops, and game consoles as they support high speeds, from 100 Mbps and up. Remember not all devices are capable of handling Gigabit speeds, your speed test will reflect that.

What speed can I expect

What counts as a good speed result

Compare your wired result against the minimum guaranteed speed for your package, you'll find this in our Minimum Speed Guarantee article, on the YouFibre app or My Account, or in your original order confirmation. If your wired result matches or beats that figure, everything's working as it should.

If your wired result is below your package's guaranteed minimum, see our guide on What to do if you're experiencing slow speeds for next steps.

Testing over Wi-Fi

Go to speedtest.net on the device you want to check. Your result will depend on your device's Wi-Fi standard, its distance from the router, and interference from other devices nearby, some variation here is completely normal.

Log in to the YouFibre app for the easiest way to test and keep an eye on your speed. If your results don't look right, message us there, or call 0330 822 2222 or email hello@youfibre.com.