If your direct debit fails, we’ll attempt to collect it twice over the next two weeks.

If those two attempts fail, we’ll send you a link by email to pay what you owe by card.

You can also make the payment online in My Account or in the YouFibre app.

If you don’t make a payment within two working days, your broadband service will be suspended.

Once we get your payment, we’ll get your broadband back up and running.

If you’re struggling to pay, please log in to My Account to chat with us.