My direct debit was unsuccessful. What do I do?

If a direct debit payment fails, don't worry! We will attempt to collect payment via direct debit twice more, over the next 2 weeks.

If these retry attempts fail, you will receive an email from us with a link to pay the outstanding balance via card.

If we don't receive payment after 2 working days of sending this link, your service will be withheld until we receive it. The link is valid for a full week - plenty of time to arrange the payment.

Once the payment has been received, we will update your records and reactivate your service if required.

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