Ask us a question

How do I manage my account?

You can manage everything to do with your broadband and get help fast in My Account.

  • Ask us anytime, with 24/7 support

  • Track your install

  • Check your bills and make payments

  • Change your payment date

  • Add a Secondary User to your account

  • Refer friends to earn cash

We’ll add new features regularly so you’ll have more tools at your fingertips, like speed tests, usage tracking, and choosing add-ons or upgrades.

You can access My Account on a desktop or mobile, or with the YouFibre app, and all with the same email address and password.

You need to use the email address associated with your YouFibre service. If you don’t you won’t be able to get in.

Desktop or Mobile

Head to youfibre.com/myaccount to register for My Account.

We’ll send you a login code so you can set a password.

YouFibre in an app store near you

Download our app so you can access My Account on the go. Or from the sofa.

Get it for iPhone here

Get it for Android here