Your appointment times
AM appointments mean our engineer will arrive between 8 am and 1 pm and between 1 pm and 6 pm for PM appointments. The two-hour install window will start when they get there.
It’ll take around 90 minutes to get you firing on our full fibre network, so ready yourself with cake and a cuppa, and make sure we can access two power sockets (for your router and fibre connection box).
72 hours before
You’ll get a reminder email and a text.
On the day
You’ll get a call from your engineer to confirm their arrival time and to make sure you’re home (or someone else over 18 is) to let them in, and you’ll need to stick around while they work.
They’ll bring your router and cables with them and will talk you through their plan for bringing the fibre into your home. If you’ve got an idea of where you would like things to be positioned inside, or are hoping to change your current set up, this is the time to chat it all through. We’ve added some tips below, to help you decide on the best spot for your router.
Please keep any furry friends or other pets away from the setup room.
Here’s what your engineer will do:
Outside your home
Run a fibre cable from the nearest connection point in the street to the outside of your home.
Install a small box and drill a little hole through the wall for the fibre cable to get inside.
Inside your home
Attach a small box on the wall where the fibre cable comes in from outside.
Find the best spot for the router, set it up and run a speed test.
If you’ve added YouMesh and/or YouPhone, they’ll set them up and test them, too.
To get you online
Give you the Wi-Fi network name and password.
Connect up to two of your devices and sort out Sky Whole Home if you have it.
They’ll check you’re happy with your set-up and speeds, and you’ll be able to add YouMesh before they leave if they recommend it for your home.
Finally, they’ll tidy up after themselves, and leave your home as they found it. You’ll have a chance to check you’re happy and sign off your install before your engineer leaves.
Track your install in My Account
Log into My Account or download the YouFibre app to book and track your install. Once you’re up and running it’s the place to manage your broadband bills, payments, refer friends, and more.
Where to put your router
Here are our tips to find the best spot for your router. Our engineers can help guide you, too, as they’ll be able to recommend based on what’s possible.
Give it some space
Don’t hide it in cupboards or behind furniture - it needs some room to breathe! It works best when off the floor and out in the open. And avoid placing it near anything large and metal as it can block the signal.
It likes to be the centre of attention
It’ll work best in a central location, so its signal can travel in all directions throughout your home.
You can use a longer Ethernet cable if needed
If the router is in a less-than-ideal spot, you can always use a longer Ethernet cable to move it to a better location. Just a few metres can sometimes make a huge difference!
Avoid interference
Avoid putting it too close to baby monitors, microwave ovens, cordless phones etc as they can interfere with the signal. It’s best located away from other electronic devices if possible.
Think about device distances
The further a device is away from your router, the weaker the signal so think about your priority devices in your home. If signal strength is an issue in certain areas or rooms you can add a YouMesh Wi-Fi 7 Booster to extend the signal.
Watch our video for more help (link to You just wouldn’t do that 😂)
