How to switch to You from Virgin?

If you’re thinking about switching from Virgin to You, fantastic! We’d love to have you! Our network is independent so you don’t need to worry about coordinating a same-day switch, you can have both providers running at the same time to avoid downtime during the switch.

Switching has 3 easy steps:

1. Check your contract

We’d advise that you check your contract so you’re aware of your contract end date and any fees cancelling may incur. You can check this in 2 ways:

  • Call Virgin on 0800 276 1162 07:00 - 23:00 Monday to Friday 08:00 - 20:00 Saturday and Sunday
  • Sign in to your My Virgin Media account. Select “View Contract” to view the details of your current contract

2. Order your You package

Now for the fun part! We have packages with speeds ranging from 50 to 1000 mbps (that's both upload and download - symmetrical speeds!), and with optional addons such as YouPhone and YouMesh - we’ve got You!

Helpful tip: please let us know if you’d like to keep your current phone number before cancelling your current service so we can get it ported.

Once you’ve ordered your package we’ll be in touch to arrange an installation on a date that suits you. It really is as easy as that!

3. Give your notice

If you’re still in contract, Virgin requires you to give 30 days notice using one of the methods above. If your package includes other services like sports channels, check if you can keep these. If you’re still within your minimum commitment period, you may need to pay ‘exit’ fees – check your T&Cs. You may be able to avoid fees if you’ve been experiencing very slow speeds, had mid-contract price rises, or if you’ve got a complaint about the service. (We advise that you do not cancel anything until we've got You installed).

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