Welcome to YouFibre!
We're going to ask you some questions to ensure we get you through to the right team, so please bear with us!
Are you the account holder?
We're going to ask you some questions to ensure we get you through to the right team, so please bear with us!
Are you the account holder?
YouFibre12:50
For Home
For Business
BetterTV PLEIO troubleshooting
Brsk - What do I do if an app in my PLEIO isn't working?Brsk - How do I find channels+ channels and on-demand content on PLEIO?Brsk - Why can't I log in to catch-up apps on my PLEIO?Brsk - What do I do if the Freely app is frozen on PLEIO?Brsk - How do I fix channels buffering on PLEIO?Brsk - How do I fix connection issues on my PLEIO?Brsk - How do I fix error codes on my PLEIO?Brsk - How do I fix Freely channels that aren't working?Brsk - How do I fix my PLEIO remote control issues?Brsk - How do I fix picture and sound issues on my PLEIO?Brsk - How do I fix slow performance on my PLEIO?Brsk - How do I find details about a show or movie on my PLEIO?
Speed & Connection Issues
Can I run a server on my home broadband?Does your network support IPv6?Do you throttle speeds?How do I test my broadband speed?How do you keep your network running smoothly?How many devices can I connect at the same time?Why does my IP address change?I already have a router, can I use it with YouFibre broadband?What should I do if I experience slow speeds?Is there a data cap on my internet connection?
BetterTV troubleshooting
Brsk - How do I change the audio output mode on BetterTV?Brsk - How do I connect Bluetooth headphones or speakers to BetterTV?Brsk - How do I factory reset my BetterTV?Brsk - How do I find missing channels on BetterTV?Brsk - Why aren't my Alexa voice commands working?Brsk - How do I fix a "No Signal" error on BetterTV?Brsk - How do I fix audio sync issues on BetterTV?Brsk - How do I fix internet connection issues on BetterTV?Brsk - What do I do if my BetterTV won't turn on?Brsk - How do I fix my BetterTV remote control?Brsk - How do I fix poor picture quality on BetterTV?Brsk - How do I fix streaming app issues on BetterTV?Brsk - How do I restart my BetterTV?
