As a minimum, we guarantee you’ll get the advertised upload and download speeds for your package to your router when connected with a suitable grade Ethernet cable.

Please note that due to a number of environmental factors outside of our control, such as your device's Wi-Fi standard, its distance from the router, and interference from walls, appliances, or other wireless devices, we're unable to guarantee a speed for your devices connected through Wi-Fi.

How to tell if you're below it

Check with our guide on how to test your broadband speed. If your result on a wired connection is lower than your package's minimum guaranteed speed, get in touch and we'll investigate

If you're seeing less than your package's minimum guaranteed speed on a wired connection, get in touch and we'll investigate.

How we calculate this

We calculate our minimum guaranteed speeds in line with Advertising Standards Authority (ASA) guidance, taking the midpoint between the fastest and slowest speeds for each package at peak times (8-10pm).

If you want to report a speed issue, the fastest way to reach us is through the YouFibre app, log in to message us and we'll investigate. You can also call 0330 822 2222 or email hello@youfibre.com.