Renew your contract in just a couple of minutes

When your contract's due for renewal, we'll send you an email and a notification in the YouFibre app. You can renew your contract in a couple of minutes. You'll just need to:

1. Log into the YouFibre app

• Tap the reminder notification on your dashboard or Renew contract under your package.

• You'll then see options to; upgrade your speed, keep your package as is, downgrade, or do nothing and move to our rolling month-to-month rate. Each option shows you the new monthly price before you choose.

2. Check your contract summary and confirm

• If you choose to stick with your current package, tick the box to confirm you understand service may be unavailable for a few minutes while we recontract you, then continue.

• We'll email you a Pre-Contract Summary to look over, tick the second box to accept our Terms & Conditions and Privacy Policy

• Then select Accept contract.

Didn't get the email? Tap "I haven't received my Pre-Contract Summary", and you'll be directed to chat with one our agents who will get that sorted for you.

If you choose to change your speed

Changing your speed sometimes means new kit or a visit from our engineer. If your package needs a new router, fibre box (ONT) or both, you'll need to tick the box to confirm you understand you'll be getting an engineer visit or new equipment, then continue. We'll email you a Pre-Contract Summary to look over; you’ll need to accept our Terms & Conditions and Privacy Policy.

Next, depending on what your package needs:

• If it's only a new router, or an add-on like your YouMesh booster, we'll post it straight to you - no engineer needed. We'll send you a returns package to send your old router back to us.

• If your fibre box (ONT) needs upgrading, you'll see a prompt to book an engineer to install the new kit. Pick a time that works or choose "get to me earlier if an appointment opens" if you'd rather not wait.

• If there are no slots available, our team will email you to book your appointment once one opens.

Your speed won't change until your new equipment is fitted, so you'll keep enjoying your current speed until then.

Once you've confirmed Your dashboard updates straight away, either your new plan goes live immediately, or you'll see your appointment details and an "upgrade in progress" note while you wait on your engineer.

If anything looks off, or you have questions along the way, message us anytime in the YouFibre app, it's the quickest way to reach us. You can also call us on 0330 822 2222 or email hello@youfibre.com.