How to update your emergency needs in the YouFibre app

If you have YouPhone, it is important that we know whether you can reach emergency services during a power or internet outage. YouPhone will not work if your power or internet goes down, so we need to make sure you have an alternative way to contact emergency services if that happens.

You can review and update your dependency settings at any time through the YouFibre app.

How to update your settings

1. Open the YouFibre app and tap the profile icon
2. Tap Support Needs
3. Under YouPhone Dependencies tap Answer Now
4. Answer the following two questions using the toggles:

If there's a power or internet outage, can you contact the emergency services another way — for example, using a mobile phone?

• If you select yes, a second question appears: Do you have reliable mobile signal at your home address?
• If you select yes to both, tap Save to confirm.

• If you select no to either question, the app will ask whether YouFibre has already provided you with a battery pack. If you select no, we will arrange one for you and send it to your address.

• If you select yes to already having a battery pack from YouFibre, your settings will be saved.

For more information about the battery backup, see our battery backup user guide.

If you need more help, message us in the YouFibre app or give us a call on 0330 822 2222.