Ask us a question

I'm moving house

Can I take my YouFibre broadband with me?

We’d love to come with you so check if we're available at your new address. If we are, we’ll sort it all out for you. You just need to pack up all your equipment and take it with you and we’ll re-use it to connect you at your new home. To arrange a home move for your broadband, chat with us, we’re available 24/7!

If we’re not at your new address yet, we’re sorry. To close your account we’ll need to see proof of your new address, on either your new tenancy or mortgage agreement. You’ll need to return all your equipment to us, please don’t leave it behind. To organise the return of your equipment, you can chat with us on our website. You can choose to switch to another broadband provider using One Touch Switch or handle the move yourself. If you’re moving mid-contract, Early Termination Fees may apply, our article about cancelling your broadband has all the details.

My new home already has YouFibre installed This is great news, get in touch and we’ll sort it all out for you.