You’ll need to set up a direct debit when you place your order or before your go-live date.

You’ll get your first invoice the day after your install day. Your contract will start then and we’ll collect your first payment 3-5 working days after this date. Your payment will be due on that same date each month.

We’ll then send you an invoice by email every month 10 days before any payment is taken. We’ll let you know when we start the process to collect payment and the money will leave your bank account up to three days later.

You can find copies of all your bills in My Account. You can also change your payment date in there, too.

If you have questions about your bills or payments log in to My Account to chat with us.