Freely app is frozen on PLEIO

If Freely isn't responding, try leaving and coming back by pressing the Exit or Home button on your remote. If that doesn't work, follow these steps:

Check for errors and known issues

Error code on screen: If you see an error code (like ETV104), visit the Freely Error Code Checker on their website for an immediate diagnosis.

Check your internet connection

Test your speed: Freely recommends a minimum internet speed of 10 Mbps for reliable live TV. Run a speed test on your phone or computer at fast.com.

Power cycle everything: Unplug your router and your PLEIO from the wall, wait five minutes, then plug them back in. This simple step often fixes most issues.

Update your software

Make sure your PLEIO's system software and the Freely app are fully up to date. Go to Settings > Help > Update Services.

Reinstall Freely

You can uninstall and reinstall Freely by going to Settings > Freely > Uninstall Services, then Install Services.