We offer three YouPhone landline add-on packages for customers to choose from. They are available on 30-day rolling contracts and can be added to your broadband plan anytime.

YouPhone works using VoIP (Voice over Internet Protocol) technology. This means calls are sent over the Internet rather than a traditional fixed landline.

YouPhone

£5 per month (Current New Customer Price)

Unlimited calls to UK landlines on evenings and weekends.

• Evening - Monday to Friday from 7pm to 7am

• Weekend - from Midnight Friday to Midnight Sunday

YouPhone+

£10 per month (Current New Customer Price)

Includes unlimited calls to UK landlines at any time.

• Anytime - Monday to Sunday All Day

YouPhone Pro

£15 per month (Current New Customer Price)

Includes unlimited calls to UK landlines and mobiles at any time.

• Anytime - Monday to Sunday All Day

Calls made outside of this are chargeable, as shown below:

YouPhone Call Rate Information

Call Duration Rounding

All calls will be rounded up to a whole penny, VAT will also be rounded up to a whole penny for billing purposes.

UK Call Rates

*Free if you are on the YouPhone, YouPhone Plus or YouPhone Pro package.

**Free if you are on the YouPhone Pro package. Mobile calls to Jersey, Isle of Man, Guernsey are excluded from free minutes, see the YouPhone Call Rate Book for pricing.

International Call Rates

Please refer to the YouPhone Call Rate Book for international call pricing.

08, 09, and 118 Calls

Charges for calls to these numbers are made up of two parts - the access charge and the service charge:

• The service charge is the primary call charge decided by the organisation you are calling, and this should be communicated to you by them. Additional information on common pricing to these destinations can be found in our Call Rate Book.

• The access charge is YouFibre’s fee for connecting calls to these destinations and it is 10p per minute.