Just got your BetterTV package? Let's get you all set up
First, What's in the box?
Here's what you'll find in your BetterTV package:
- NetBox 4K (our award-winning set-top box)
- Remote control with 2 AAA batteries
- Power adapter
- HDMI cable
- Quick Start Guide
- Aerial/Satellite cable (if you're using Freeview or Live TV)
Set up your BetterTV
Step 1: Connect everything
- Plug the HDMI cable into your BetterTV box and your TV
- Connect your aerial/satellite cable to the 'Aerial' port (if you're using Freeview or Live TV)
- Connect to the internet—either with an Ethernet cable or via Wi-Fi
- Plug in the power cable and turn on the box using your remote
- Make sure your TV is on the right HDMI input- you'll see the welcome screen
Step 2: Follow the on-screen setup
Your BetterTV will guide you through:
- Language selection
- Network connection
- Software updates (if needed)
- Channel scanning (if using aerial)
Step 3: Register your device
- A 4-digit code will appear on your TV screen.
- Download the BetterTV mobile app from the App Store or Google Play and enter the code to link your device.
- That's it! You're paired and ready to watch.
Did you skip registration? No worries, you can do it any time. Just download the BetterTV mobile app and follow the on-screen steps to register and pair your box. Once you're paired, you can even use your phone as a remote control.
Switched from Wi-Fi to Wired (Ethernet) Connection
You can switch between Wi-Fi and a wired connection whenever you like.
To set up a wired connection:
- Connect the cable to the back of your BetterTV box
- Go to Settings > Network & Connection
- Select Connect via Ethernet/wired connection
Our recommended internet speed for 4K streaming
To watch 4K content without buffering and for the best viewing experience, you'll need:
- Minimum speed: 20 Mbps or higher for UHD HDR (4K) content
- Recommended: A fibre broadband package for consistent performance
4K uses a lot more data than standard definition, so slower connections will cause buffering or reduced picture quality. Check your broadband speed to make sure you're getting what you need.
