What do I do if my TV isn't compatible with PLEIO?

We've tested PLEIO with over 100 TV brands and models, and most work perfectly. However, a small number of older or specific models have compatibility issues related to the HDMI connection standard (HDMI-CEC).

If you're experiencing problems with PLEIO being detected, or if your TV remote can't control PLEIO, check the lists below.

TVs that need a different HDMI cable

If you have one of these TV models, PLEIO might not be detected using the supplied HDMI cable. You'll need to buy and use a different HDMI 2.1 cable instead.

• LG-OLED48C4PSA
• LG-OLED55C8PLA

TVs with HDMI-CEC control issues

The models below may have issues with HDMI-CEC - the feature that lets one remote control both your TV and PLEIO.

If you own one of these models, the following might not work properly:

• PLEIO and your TV may not turn on/off at the same time
• You might not be able to control TV volume using the PLEIO remote
• Your TV remote might not be able to navigate PLEIO's interface

Here are the brands and the incompatible models:

• LG: OLED65C14LB, 49UH850VZA, 55UP80006LA, OLED55C8PLA, 43UR91006LA, 55SK8100PLA, 50NQNED816RE, 65UP800006LA, 55UQ70006LB, 49SM8500PLA, 55NAN0866NA, 55NAN0956NA, OLED42C34LA, 43UJ670VZD, 43UK6750PLD, 55NANO866PA, OLED55CX5LB, 43UR80006LJ, 42UB820V, 43UR80006LA
• Samsung: UE49NU8000TXXU, QE32Q50AAUXXU, UE55MU7000, UE43TU7092U, QE43LS03AAU, UE32T5300CK, QE43Q60
• Hisense: H50N5900UK, HE40M2161FWTS, H50N5300UK, 43A6102EER, R43B7120UK
• Sharp: 2T-C40BI3KE2AB, 40BI3KA, 4T-C40BJ2KE2FB, LC49XUF8772ES, Aquos LE855
• Panasonic: TX49GX904BTS, TX40EX730BTS, 43W90AEB
• TCL: 50EP660, 43EP648, 50P815, 43RP630K
• Other brands: LINSAR-24LED450H, Lowe-43 DIR+, Express Luck, Vestel-MB230, SONY-KDL32WE613, AVTEX-FRHD18, JVC-A3N03DFW19H57L (Juliana), JVC-G9V27L00202103N1, LOEWE-CONNECT40_SL320, Vestle-MB211, Philips-43PUS7505, PHILIPS-40PFL8008S/12