Fix connection issues on my PLEIO
If you're having trouble connecting your PLEIO to Wi-Fi, experiencing gaming issues, or channels aren't working properly, here's how to fix them.
Check your password
The most common issue is an incorrect password. Go to your Wi-Fi settings on PLEIO and carefully re-enter your Wi-Fi password. Remember, passwords are case-sensitive.
Restart your router and modem
A power cycle often solves connectivity issues:
- Unplug the power from both your router and modem
- Wait 30 seconds
- Plug your modem back in first and wait for it to fully restart
- Plug your router back in and wait for it to connect
Restart your PLEIO
While your network is resetting, restart your PLEIO by unplugging its power for 30 seconds. This ensures it reconnects properly to the network.
Check other devices
Confirm your Wi-Fi network is working by trying to connect with another device, like a phone or laptop. If other devices can't connect either, the problem is with your network, not your PLEIO.
How do I fix connection issues while gaming?
Since games are streamed to your PLEIO, you need a stable Wi-Fi connection for smooth gameplay.
If you're experiencing lag or stuttering
- Check your Wi-Fi signal: Go to your PLEIO's network settings to see how strong your connection is
- Free up bandwidth: Make sure other devices in your home aren't streaming or downloading large files at the same time
- Restart your router: Unplug it for 30 seconds, then plug it back in to refresh your connection
