Is Your Wi-Fi Acting Up?

Work through these steps in this order - most issues are resolved quickly with these simple checks.

Quick Diagnostic: Check the Basics First

1. Is your mesh node powered on?

• Check the power switch on the back is pressed in
• Confirm the power cable is securely connected
• Make sure the wall socket is working
• Look for any lights on your mesh node

2. Check for obvious changes

• Ask yourself: "What's different since my Wi-Fi was working well?"
• Has your router or mesh node been moved?
• Are there new objects blocking the signal (metal furniture, electronics)?
• Have you added new devices to your network?

If you've identified changes, try reverting them before continuing.

3. Check signal strength

For Technicolor systems (black router with white mesh): Check the light on top of your mesh node:

• Green: Excellent signal, no action needed
• Orange: Acceptable signal, move closer to router if possible
• Red: Poor signal, definitely move mesh AP closer to router

For Icotera systems (white router and mesh): Double-press the Wi-Fi button on your mesh node side:

• Green: Excellent signal
• Blue: The signal is too strong and it can be moved further away from the router.
• Yellow: The signal is low but should be stable. Move it closer to your router if you need faster speeds.
• Purple: Poor signal, move the mesh closer to your router

For Brsk Boosters (WiFi 7 system):

1. Check dashboard at http://192.168.1.1:
2. Go to Wi-Fi Mesh > Overview
3. Check signal quality indicators:

• Green (80-100%): Excellent
• Blue (60-79%): Good
• Yellow (40-59%): Fair - move closer if possible
• Red (Below 40%): Poor - relocate immediately

4. Reset your mesh node

Reset instructions for Technicolor mesh nodes:

1. Unplug your mesh node and place it next to your main router
2. Connect them with an ethernet cable (port 1 on both)
3. Use a paperclip to press and hold the Reset button for 5 seconds
4. Wait 5-10 minutes for reconfiguration
5. When the top light turns green, disconnect the cable and move the mesh node back
6. Allow 5-10 minutes for full reconnection

** For Icotera mesh nodes:**

1. Unplug your mesh node and place it next to your main router
2. Connect them with an ethernet cable (port 1 on both)
3. Use a pen to press and hold the Reset button for 15 seconds (until light turns turquoise)
4. Wait 5-10 minutes for reconfiguration
5. When the light turns off, disconnect cable and reposition your mesh node
6. Allow 5-10 minutes for full reconnection

** For Brsk hub (Sagemcom) mesh nodes:**

1. Locate the small reset button (pinhole) on your booster
2. With the booster powered on, use a paperclip to press and hold the reset button
3. Hold for 10 seconds until the LED turns off
4. Release the button and wait for the booster to restart
5. Follow the BetterWiFi setup process again from the beginning