Our Promises - Contract Buy-Out
What is Contract Buy-Out?
If you want to leave your current broadband provider mid-contract you’ll need to pay them a fee to leave (Early Termination Fee/Charge).
We can help ease the squeeze of paying that fee by ‘buying out’ the remainder of your contract with your existing broadband provider (up to £300) when you join us on a Fixed Term Contract.
How does it work?
Tell us you want to opt in to Contract Buy-Out when you place your order and we’ll start the process.
Once you’ve been installed you’ll be able to track the progress of your Contract Buy-Out in My Account.
You’ll need to send us a copy of your Final Bill
Your current provider will send your Final Bill 10-30 days after they’ve cancelled your service. It will show how much you need to pay them to leave your contract. Once you’ve got it you should log in to My Account to upload it.
The final bill must:
Include your address - this should match your YouFibre order details
Be dated within the last 90 days
Clearly show the Early Termination Fee for Broadband - it should be £300 or under to qualify.
Be uploaded as a .PDF, PNG, or JPG file and be less than 10MB
What happens next?
We’ll review your final bill file in real-time when you upload it in My Account, it can take a few minutes for our system to check if the bill meets the criteria above. If there’s anything missing, we’ll let you know.
You can track the progress of your Contract Buy-Out in My Account, and we’ll keep you updated by email, too.
When will I get my payment?
If you’re eligible, we’ll reimburse you directly to your bank account once your YouFibre service is up and running and you’ve paid your first bill, provided that your direct debit is active.
It will take 3-5 working days for the payment to reach your account.
Remember, we don’t pay your final bill, it’s down to you to pay the early termination fee to your current provider, and we reimburse you afterwards.
Need more help?
If you’re having trouble accessing My Account to upload your bill, you can email it to cbo@youfibre.com.
The Small Print
We can’t accept estimated Early Termination Fees when processing a Contract Buy-Out as they are not full and final.
We can’t accept invoices, contracts, or in-app screenshots as evidence, just final bills.
You must be joining us from a residential broadband package (not a Business package) with a recognised fixed-line provider. 4G/5G providers such as Three are not eligible.
You must join us on a minimum 12-month contract. You can’t use Contract Buy Out to join our Social Tariff or a monthly rolling contract.
We can only cover the Early Termination Fee (up to £300) for the Broadband element of the final bill.
