Account and billing
Do you have a question about your bill? This is the section for you
- My direct debit was unsuccessful. What do I do?
- When will I get my first bill?
- Can I nominate someone to manage my account on my behalf?
- What payment options do I have?
- How and when will I be billed?
- Will I receive a paper bill?
- What if I need to cancel?
- How do I move my You broadband service to my new address?
- Where can I view my bill?
- What happens at the end of my contract?
- How do I manage my account?
- How should I leave things when I move?
- Will the cost of my You package increase during my contract?