General FAQs
- How do I switch to the YouFibre network?
- I just signed up. What happens next?
- Can my business sign up for YouFibre?
- How do I contact customer services?
- How should I leave things when I move?
- When will YouFibre be available at my address?
Accounts & Billing
- Can I nominate someone to manage my account on my behalf?
- What payment options do I have?
- How and when will I be billed?
- Will I receive a paper bill?
- Will the monthly charges be billed to the account I used to sign up?
- What if I need to cancel?
Policies
Broadband service
- What is YouMesh?
- Can I choose where the socket will be?
- What will happen on the installation day?
- What if I’ve moved into a home with YouFibre already installed?
- How to switch to YouFibre from Virgin?
- How to switch to YouFibre from BT?
Phone service
- Can I keep my existing home phone number?
- What are the YouPhone calling charges?
- What is included in my YouPhone package?
- How many handsets can I use?
- Can I use a phone service from another provider?
- Do you have any line rental add-ons?
Technical Enquiries
- Sky Download issues - DNS
- Have yourself a multi-user Christmas: A few helpful tips
- How do I set up my Eero Router?
- FireStick Troubleshooting
- SKY Q Troubleshooting
- How can I run a speed test on my network?