Account and billing
- My direct debit was unsuccessful. What do I do?
- When will I get my first bill?
- Can I nominate someone to manage my account on my behalf?
- What payment options do I have?
- How and when will I be billed?
- Will I receive a paper bill?
Installation
- What will happen on the installation day?
- What is YouMesh, and how much does it cost?
- Can I choose where the socket will be?
- What if I’ve moved into a home with You already installed?
- How to switch to You from Virgin?
- How to switch to You from BT?
Phone service
- Can I keep my existing home phone number?
- What are the YouPhone calling charges?
- What is included in my YouPhone package?
- How many handsets can I use?
- Can I use a phone service from another provider?
- Do you have any line rental add-ons?
Technical
- How do I set up my Eero Router?
- The difference between wired and Wi-Fi connection?
- Do you support IPv6 in your network?
- Sky Download issues - DNS
- How can I run a speed test on my network?
- How do I download the eero app?