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Help and Support

General FAQs, Accounts & Billing, Broadband service, Phone service, YouMesh

Account and billing

  • My direct debit was unsuccessful. What do I do?
  • When will I get my first bill?
  • Can I nominate someone to manage my account on my behalf?
  • What payment options do I have?
  • How and when will I be billed?
  • Will I receive a paper bill?
See all 13 articles

Installation

  • What will happen on the installation day?
  • What is YouMesh, and how much does it cost?
  • Can I choose where the socket will be?
  • What if I’ve moved into a home with You already installed?
  • How to switch to You from Virgin?
  • How to switch to You from BT?
See all 12 articles

Phone service

  • Can I keep my existing home phone number?
  • What are the YouPhone calling charges?
  • What is included in my YouPhone package?
  • How many handsets can I use?
  • Can I use a phone service from another provider?
  • Do you have any line rental add-ons?
See all 8 articles

Technical

  • How do I set up my Eero Router?
  • The difference between wired and Wi-Fi connection?
  • Do you support IPv6 in your network?
  • Sky Download issues - DNS
  • How can I run a speed test on my network?
  • How do I download the eero app?
See all 26 articles
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  • Unit H The Courtyard
    Tewkesbury Business Park
    Tewkesbury
    United Kingdom
    GL20 8GD
    Company number: 12359292

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Contact details

  • Sales:0800 2700100

    Support:0800 2700000

    Email:hello@youfibre.com

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