IMPORTANT: Remember to write down the original settings before making any changes. You could also take a picture on your mobile phone if you have one to hand.
1. Press the home button
2. In the left-hand menu, scroll down and click settings
3. Click Network Connection
4. Click Network Setup
5. Click on Edit
It will give you a list that contains:
- IP address
- Subnet mask
- Router
- DNS server
6. Scroll down to DNS server
7. Make a note of the current setting e.g., 192.168.1.254 (which is the hub address not a DNS server)
8. Change the setting to 1.1.1.1
9. Click confirm
10. Power the Sky box off at the wall
11. After 30 seconds, power the Sky box back up again
Your downloads should start working now. If you still have issues, it could be that you did not change/save the DNS settings correctly. You should follow the same instructions above to check and see that it has retained the new setting you made. Alternatively, you can try using a different DNS server instead of 1.1.1.1, you can use any one of these servers (these have all been tested and work):
Google (Public DNS)
8.8.4.4
8.8.8.8
Cloudflare DNS (Public DNS)
1.1.1.1
1.0.0.1