Your engineer will arrive during the agreed timeslot, and carrying ID – just give us a call if you’d like to check their identity. (AM appointments run from 8am to 1pm. PM appointments run from 1pm to 6pm)
Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they’re doing and why as they go along so you’re kept informed.
Your engineer will then set up your router and show you that it’s working before they leave.