Although we’re not yet part of Ofcom’s Automatic Compensation Scheme, we believe in its principles and are dedicated to providing you with the best service.
We take any disruption to our customer's service incredibly seriously and we work as hard as we can to get service restored as quickly as possible. On the unfortunate occasion where this is not possible to get you connected within 48 hours. We use the Ofcom Compensation Scheme as a guide to allow us to compensate you fairly for the inconvenience.