If you’re thinking about switching from Virgin to YouFibre, fantastic! We’d love to have you! Our network is independent so you don’t need to worry about coordinating a same-day switch, you can have both providers running at the same time to avoid downtime during the switch.
Switching has 3 easy steps:
1. Check your contract
We’d advise that you check your contract so you’re aware of your contract end date and any fees cancelling may incur. You can check this in 2 ways:
- Call Virgin on 0800 276 1162 07:00 - 23:00 Monday to Friday 08:00 - 20:00 Saturday and Sunday
- Sign in to your My Virgin Media account. Select “View Contract” to view the details of your current contract
2. Order your YouFibre package
Now for the fun part! Take your pick of our better, faster, kinder packages. With packages ranging from 50 Mbps to 1,000 Mbps, a 12 month contract or monthly rolling commitment, and optional YouPhone and YouMesh addons we’re sure you’ll find something to meet your needs. Just let us know if you’d like to keep your current phone number before cancelling your current service so we can get it ported.
Once you’ve ordered your package we’ll be in touch to arrange an installation on a date that suits you. Easy as that. We look forward to welcoming to the YouFibre revolution.
3. Give your notice
If you’re still in contract, Virgin requires you to give 30 day’s notice using one of the methods above. If your package includes other services like sports channels, check if you can keep these. If you’re still within your minimum commitment period, you may need to pay ‘exit’ fees – check your T&Cs. You may be able to avoid fees if you’ve been experiencing very slow speeds, had mid-contract price rises, or if you’ve got a complaint about the service. (We advise that you do not cancel until your YouFibre Service has been installed to make sure you are not left without service)